Last Updated: 26 February 2026
Paid Consultation – Terms & Conditions
These Terms and Conditions apply to all paid legal consultations booked with Twomey Dispute Lawyers Pty Ltd (ABN 47 637608 514) (“we”, “us”, “our”).
By booking and paying for a paid consultation through our website and Hubspot booking system, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1.1 A paid consultation is a time-limited legal consultation with a lawyer of our firm, conducted by telephone, video conference, or in person (as specified at the time of booking).
1.2 The consultation is intended to:
a. provide preliminary legal advice,
b. discuss your legal issue at a high level, and
c. identify possible next steps.
1.3 The consultation does not include:
a. drafting or reviewing documents,
b. negotiations with third parties
c. correspondence on your behalf,
d. litigation strategy beyond a preliminary level,
e. ongoing legal representation.
2.1 Booking and paying for a consultation does not create an ongoing solicitor-client retainer beyond the consultation itself.
2.2 Any further legal work will only be undertaken if:
a. we agree to act, and
b. you receive and accept a separate written costs agreement and disclosure.
2.3 We are not obliged to act for you after the consultation.
3.1 The consultation fee:
a. is displayed at the time of booking,
b. must be paid in full upfront, and
c. is payable via our online booking system.
3.2 All fees are quoted exclusive of GST, unless stated otherwise.
3.3 No consultation will proceed unless payment has been received.
3.4. TRUST MONEY
If we receive into or hold money in our trust account on your behalf:
a. you authorise us to draw on that money to pay any amount due from you to us in accordance with the
provisions of the Uniform Law and the Legal Profession Uniform General Rules 2015 relating to the
withdrawal of trust money for legal costs. A trust statement will be forwarded to you upon completion
of the matter; and
b. you authorise us to withdraw and apply that money to pay our costs and expenses stated in an invoice in
respect of this matter, and you consent to receipt of any invoice by email.
4.1 You may reschedule your consultation up to 24 hours before the scheduled start time by calling our office on 1300 286 578.
4.2 If you cancel or attempt to reschedule within 24 hours of the appointment, the fee will not be refunded and you agree that we may apply the fee to our invoice for the consultation.
4.3 If you fail to attend, are unavailable, or are more than 10 minutes late, the consultation may be treated as a no-show, and the fee will be forfeited, and you agree that we may apply the fee to our invoice for the consultation.
4.4 We reserve the right to cancel or reschedule a consultation where necessary. If we do so, you will be offered:
a. a rescheduled appointment, or
b. a refund of the consultation fee.
5.1 Any advice provided during the consultation is based solely on:
a. the information you provide, and
b. the limited time available.
5.2 We do not verify the accuracy or completeness of the information you provide during the consultation.
5.3 You acknowledge that incomplete or inaccurate information may affect the advice given.
6.1 Advice provided during a paid consultation:
a. is general or preliminary in nature, and
b. should not be relied upon as a substitute for comprehensive legal advice.
6.2 Laws change, and outcomes depend heavily on facts. We do not guarantee any outcome.
6.3 You should not take action or refrain from taking action based solely on the consultation without obtaining further legal advice tailored to your circumstances.
7.1 You are responsible for identifying and managing any:
a. deadlines,
b. limitation periods,
c. urgent court or statutory timeframes.
7.2 We do not accept responsibility for missed deadlines unless we have formally agreed in writing to act for you beyond the consultation.
8.1 Information you provide during the consultation will be treated as confidential in accordance with our professional obligations.
8.2 Confidentiality does not apply where disclosure is required by law or permitted under professional conduct rules.
9.1 We may decline to proceed with, or terminate, a consultation if:
a. a conflict of interest arises,
b. we form the view that we cannot assist,
c. the matter is outside our expertise,
d. your conduct is abusive, inappropriate, or unsafe.
9.2 In such circumstances, we may (at our discretion) refund the consultation fee.
10.1 To the extent permitted by law, our liability for any loss arising from the consultation is limited to the amount paid for the consultation.
10.2 Nothing in these Terms limits liability that cannot be excluded under the Australian Consumer Law.
By booking a paid consultation, you acknowledge that:
a. you understand the limited scope of the consultation,
b. no ongoing retainer is created,
c. further legal work will require a separate agreement, and
c. you agree to these Terms and Conditions.